Have the authorities contact Coinbase directly. If funds were removed from your Coinbase account by a third-party without your permission, contact your local authorities and file a police report. If you'd like Coinbase Support to temporarily disable your account, follow the steps listed above under 'Deactivate your Coinbase account.' Contact your local authorities Contact Coinbase Supportįill out our Support Form to contact Coinbase Support. If you see unauthorized transactions on a bank statement or on your Coinbase account, you can report them by viewing this help article. See this help article for information on keeping your phone safe and secure. Secure your mobile phoneĪ phone-based attack (also known as SIM-swap or phone-port attack) occurs when an attacker has their target's phone number transferred to a mobile device under the attacker's control. Make sure you have 2-step verification set up and turned on for your bank account. If your bank account has been compromised, you'll need to contact your bank. It's important to update the passwords on the bank account linked to your Coinbase account. If you're not receiving expected emails from us, see Troubleshooting Coinbase emails. Turn on 2-step verification if you don’t already have it set-up. If your email has been compromised, you'll need to contact your email provider to shut down your account or change your email password.Ĭhange your email password if you still have access to the email account. Hackers may compromise your email to gain access to your Coinbase account or to try to block Coinbase emails from getting to you.Ĭheck if you can still sign in to your email. Important: Once you've locked your account, you'll be required to complete account access steps to get back in. Select Yes if you'd like Coinbase Support to temporarily disable your account when prompted. Select Account Compromised and Unauthorized Accounts under Please select the topic you need help with.Ĭontinue to choose the most applicable topics.įill out the rest of the form and select Submit. To report the suspected account compromise through the Support Form:

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